Version 1.0 | Effective date: 25 August 2026
RayCruit is a product of dolani GmbH, Kolbenacker 14, CH-8052 Zurich, Switzerland ("dolani").
These General Terms and Conditions ("Terms") apply exclusively to businesses, legal entities and other users using RayCruit for professional or commercial purposes. RayCruit is not intended for consumers.
The German version is the controlling contractual version. Translations are provided for international use; in the event of discrepancy, ambiguity or conflict, the German version prevails.
1. Scope, Incorporation and Order of Precedence
1.1 These Terms apply to all present and future agreements, offers, orders and other legal relationships under which dolani provides the customer with RayCruit, platform access, AI-enabled functions, analytics, integrations, implementation, consulting, support or related services.
1.2 An "Individual Agreement" means any individually agreed performance or commercial arrangement, including a customer agreement, master services agreement, order form, statement of work, proposal, order or amendment.
1.3 In case of conflict, the following order applies: (a) individually negotiated provisions expressly designated as prevailing, (b) the Individual Agreement, (c) for processing on behalf of the customer, the Data Processing Agreement ("DPA"), (d) these Terms, and (e) other documentation.
1.4 The customer’s purchase terms, standard terms or other conditions do not apply, even if dolani does not expressly object to them, accepts an order, performs services or accepts payment.
2. Subject Matter and No Implied Performance Obligations
2.1 Dolani owes only the services expressly agreed in the Individual Agreement.
2.2 Websites, demos, product videos, presentations, roadmaps, test environments, marketing materials, proposals and discussions are descriptive only. They become a binding specification, warranty or performance obligation only if expressly and unambiguously agreed as binding in the Individual Agreement.
2.3 RayCruit may include functions for CRM, customer and contact management, mandates, candidates, CV and job analysis, matching, evidence, notes, interviews, submissions, placement workflows, documents, portals, integrations, roles and permissions, and commercial terms. This list does not create an entitlement to every listed function.
2.4 Dolani does not owe any specific recruiting, placement, hiring, revenue, profit, efficiency, compliance or other commercial or regulatory outcome.
2.5 Dolani may develop, replace or change features, interfaces, models, providers, data sources, technical components and workflows, provided the expressly agreed material functionality is not unreasonably impaired.
3. Usage Rights, Users and Access Security
3.1 For the contractual term, the customer receives a limited, non-exclusive, non-transferable and non-sublicensable right to use RayCruit within the agreed scope for its own internal business purposes.
3.2 The customer is responsible for users, roles, portal access and permissions it creates. User accounts may only be used by authorised persons and credentials must be kept confidential.
3.3 The customer is responsible for the acts and omissions of its authorised users as for its own, unless the act demonstrably results from a security incident attributable to dolani.
3.4 The customer shall promptly notify dolani of suspected or actual unauthorised access, compromised credentials, security incidents or misuse. Dolani may suspend affected access as a precaution or require additional authentication measures.
4. Use Restrictions and Prohibited Uses
4.1 The customer must not use RayCruit unlawfully, abusively, discriminatorily, deceptively, in a manner that endangers security or outside the Individual Agreement, nor enable or support such use by third parties.
4.2 Prohibited activities include: reverse engineering, decompilation or reconstruction except where mandatory law permits; extraction of non-public prompts, system instructions, agent logic or algorithms; circumvention of technical safeguards or usage limits; unauthorised penetration, load, vulnerability or security testing; introduction of malicious code; automated scraping outside intended functionality; use to develop, train or improve a competing product; and publication of non-public benchmark or performance data for competitive purposes.
4.3 Also prohibited are unlawful monitoring or profiling, discriminatory selection practices, impermissible solely automated employment decisions, and any use that violates data-protection, employment, equal-treatment, co-determination, sanctions, export-control or AI laws.
4.4 The customer must not submit data, content or instructions that it is not authorised to use or that may impair the security, integrity or availability of RayCruit, other customers or third parties.
5. Customer Responsibility for Data and Lawful Bases
5.1 The customer is solely responsible for the selection, lawfulness, accuracy, completeness, quality and suitability of data, content, documents, assessments, configurations and instructions submitted by it or its users to RayCruit.
5.2 The customer warrants that it has all rights, lawful bases, consents, notices and approvals required for the processing it initiates. This applies in particular to CVs, candidate profiles, interview information, references, notes, customer and contact data, communications data, job information, compensation information and commercial information.
5.3 Where personal data is not obtained directly from the data subject, the customer is responsible for applicable information duties. Dolani is not required to independently verify the provenance or lawfulness of each dataset.
5.4 The customer is responsible for data minimisation, appropriate retention periods and deletion of data no longer required within its area of responsibility.
6. Recruiting, Selection and Employment Decisions
6.1 RayCruit is a tool supporting professional recruiting, executive-search and placement processes. RayCruit does not replace the professional judgment of a recruiter or the decision of the customer, employer or other decision-maker.
6.2 Matching scores, criterion assessments, evidence, gaps, recommendations, interview questions, risk assessments, talking points, CV suggestions and other analyses are decision-support information and are not binding findings of fact, guarantees of suitability, or recommendations to hire or reject a particular person.
6.3 The customer remains solely responsible for selection decisions, interviews, reference and background checks, qualification verification, equal treatment, non-discrimination, employment-law requirements, required employee-representative involvement, human oversight and documentation of its decisions.
6.4 RayCruit does not independently verify identity, references, certificates, education, sanctions or background information unless such a service is expressly agreed.
7. Artificial Intelligence, Extraction and Generative Outputs
7.1 RayCruit may use artificial intelligence, large language models, machine learning, statistical methods, rule-based calculations and automated workflows. Generative and probabilistic systems are not error-free.
7.2 AI-assisted extraction and outputs may be inaccurate, incomplete, ambiguous, biased, outdated, non-unique or unsuitable for the specific purpose. Identical or similar inputs may produce different outputs.
7.3 Dolani does not review each individual output before it is made available. The customer must have suitably qualified persons review AI-generated or AI-extracted content before using it for material commercial, legal or personnel decisions.
7.4 Outputs do not constitute legal, tax, financial, employment-law, equal-treatment, privacy or other professional advice.
8. Matching, Scoring, Evidence and Data Quality
8.1 Where RayCruit uses rule-based or mathematical matching methods, outputs are based on data available or extracted in the system, configured criteria, weightings and rules. Errors, omissions or inaccuracies in source data may affect the outcome.
8.2 A high score is not an assurance that candidate information is true, that the candidate is objectively suitable, will be hired, will remain with the customer or will achieve a particular level of performance. A low score is likewise not a finding of unsuitability.
8.3 The customer must not use matching or scoring outputs without appropriate human review as the sole basis for decisions having legal or similarly significant effects where such use is unlawful.
8.4 Historical or newly added evidence, notes or assessments may change results. A change in score does not confirm the accuracy of the underlying information.
9. AI Regulation and Human Oversight
9.1 Where RayCruit or individual functions are subject to specific obligations for AI systems under applicable law, each party is responsible for the obligations legally allocated to it. Mandatory obligations of dolani cannot be excluded by these Terms.
9.2 The customer is in particular responsible for obligations that may apply to it as operator, deployer or user, including use according to instructions, human oversight, competence and authority of supervising persons, required information to candidates or employees, data-protection impact assessments and other legally required documentation, registration or control measures.
9.3 The customer must not deliberately configure or use RayCruit in a manner intended to circumvent legally required human oversight or safeguards.
10. Notes, Interview Feedback and Qualitative Information
10.1 RayCruit may store qualitative information at candidate, mandate or candidate-mandate level and may lawfully take such information into account in analyses.
10.2 The customer is responsible for the accuracy, relevance, lawfulness and appropriate wording of notes, interview impressions, customer feedback and assessments. Subjective assessments must not be presented as objective facts.
10.3 The customer must ensure that no unnecessary, unlawfully discriminatory, defamatory, reputation-damaging or impermissibly sensitive information is recorded.
11. Documents, Candidate Profiles, CV Editing and Anonymisation
11.1 RayCruit may generate or edit candidate profiles, CVs, summaries, presentations, interview materials and other documents. The customer must review and approve such documents before external use or disclosure.
11.2 Automated or AI-assisted wording must not substitute for verification of factual statements. The customer remains responsible for the accuracy and lawfulness of materials it sends or publishes.
11.3 Anonymisation or pseudonymisation functions are assistance tools and do not guarantee that an individual cannot be re-identified in all circumstances. Contextual information such as employers, projects, qualifications or career history may permit identification.
11.4 Dolani does not warrant that a generated document is complete, error-free, legally sufficient or successful for a particular placement or application purpose.
12. Customer and Candidate Portals
12.1 Where RayCruit provides customer or candidate portals, the customer decides which persons are invited and what content, documents or information is made available to them.
12.2 The customer is responsible for the authority, identity and appropriate access rights of external users. Dolani may suspend access in case of suspected security risks or misuse.
12.3 Information provided by external users is not deemed reviewed or confirmed by dolani.
13. Integrations and Customer-Selected Third-Party Systems
13.1 RayCruit may connect to email, calendar, contact, communications, CRM, identity or other third-party systems selected by the customer.
13.2 The customer is responsible for selection, configuration, lawful bases, internal approvals, any required co-determination, and the terms of the relevant third-party service.
13.3 Dolani does not guarantee the permanent availability or unchanged operation of third-party APIs. Changes to or discontinuation of a third-party service may require adaptation, restriction or discontinuation of an integration.
13.4 Summaries of email, communications or contact history generated by RayCruit may be incomplete or inaccurate and do not replace the original communication.
14. Commercial Functions and Billing Readiness
14.1 Where available, RayCruit may manage framework agreements, mandate-specific commercial terms, fee components, guarantees, candidate protection and billing-relevant events.
14.2 These functions support operations and do not constitute legal, tax, accounting or financial advice. A billing-relevant event does not by itself establish a claim against an end customer.
14.3 Unless expressly agreed otherwise, dolani does not warrant tax or accounting correctness, legal enforceability of fee agreements, correct invoicing, payment processing, commission accounting or compliance with local accounting rules.
14.4 Final commercial, tax and accounting review remains the customer’s responsibility.
15. Customer Cooperation and Review Duties
15.1 The customer shall timely and completely provide information, decisions, configurations, approvals and access required for performance.
15.2 The customer bears the consequences of delayed, incomplete or incorrect cooperation. Dolani is not required to independently verify customer information without a specific reason.
15.3 The customer shall maintain appropriate backups of source data whose loss would be material to its business, unless a backup service is expressly agreed.
16. Data Protection and Data Processing Agreement
16.1 Each party is independently responsible for complying with data-protection law applicable to its own area of responsibility.
16.2 Where dolani processes personal data on behalf of the customer, such processing is governed by a separate DPA. For processor matters, the DPA prevails over these Terms.
16.3 The customer is responsible for the lawfulness of its instructions, configuration of roles and access, and compliance with its own notice, deletion, retention and data-subject obligations.
16.4 The public RayCruit Privacy Policy does not replace a DPA.
17. Information Security
17.1 Dolani implements reasonable risk-based technical and organisational safeguards. Absolute security, complete absence of defects or prevention of every cyberattack cannot be guaranteed.
17.2 The customer is responsible for secure configuration of its devices, user roles, integrations and credentials and shall promptly notify dolani of suspected or actual security incidents.
17.3 Any specific availability or recovery commitment applies only if expressly agreed in an SLA or Individual Agreement.
18. Subcontractors and Third Parties
18.1 Dolani may use qualified subcontractors to perform the services. For processing on behalf of the customer, the DPA and the notice or objection mechanisms agreed there apply in addition.
18.2 To the extent permitted by law, dolani is not liable for independent outages, changes, suspensions or disruptions of third parties beyond its reasonable control.
18.3 Dolani may replace technically suitable third parties or components unless the Individual Agreement expressly requires a specific provider.
19. Rights in Customer Materials
19.1 The customer retains its existing rights in data, content, trademarks, documents and other materials it provides ("Customer Materials").
19.2 The customer grants dolani and service providers used for contractual performance the non-exclusive rights necessary for the duration and purpose of performance to store, reproduce, transmit, technically modify, analyse and process Customer Materials.
19.3 The customer warrants that contractual use of Customer Materials does not infringe third-party rights.
20. Dolani Rights in RayCruit
20.1 All rights in RayCruit and technologies underlying or connected with it remain with dolani or its licensors. This includes software, source and object code, models, agents, prompts, system logic, algorithms, matching methods, criteria models, taxonomies, workflows, user interfaces, templates, documentation, know-how, trademarks and developments.
20.2 Payment, configuration, integration, feedback or customer cooperation does not transfer ownership, source code, background IP or general improvements.
20.3 Customer-specific work results are exclusive or transferred only if expressly agreed in the Individual Agreement. Dolani may freely reuse general functions, methods, knowledge and non-customer-specific improvements.
21. Feedback
Dolani may use voluntarily provided ideas, suggestions and feedback without compensation or obligation to implement them for development and improvement of RayCruit, provided confidential customer information is not disclosed contrary to an express agreement.
22. Confidentiality
22.1 Each party shall keep non-public information of the other party confidential where it is marked confidential or should reasonably be understood as confidential and shall use it solely for the contractual relationship.
22.2 Information may be disclosed only to persons who need it for contractual performance and are subject to appropriate confidentiality obligations.
22.3 Information is not confidential where it can be shown to be lawfully public, lawfully already known, lawfully obtained from a third party or independently developed.
22.4 The obligation continues for five years after termination; trade secrets remain protected for as long as the requirements for trade-secret protection exist.
23. Suspension and Protective Measures
23.1 Dolani may immediately suspend, restrict or technically secure access or services where reasonably necessary to address security risks, unlawful use, attacks, infringement of third-party rights, regulatory requirements, sanctions, material payment default or material contractual breaches.
23.2 A justified suspension does not eliminate accrued payment obligations and, to the extent permitted by law, does not give rise to damages, credits or extension of the contract term.
24. Beta, Preview, Pilot and Roadmap Functions
24.1 Functions designated as beta, preview, pilot, test, experiment or similar may be changed, restricted or discontinued at any time and are provided without commitments regarding availability, absence of defects, support or production suitability.
24.2 Roadmaps, announced features and non-binding target dates are not delivery commitments or guarantees of future availability.
25. Warranties and Defects
25.1 Unless expressly agreed otherwise, RayCruit is provided in its then-current available state for the agreed general purpose. Dolani does not warrant uninterrupted operation, complete absence of defects, absence of security risks or compatibility with every customer system.
25.2 No warranty is given for limitations caused by Customer Materials, customer instructions, improper use, unauthorised changes, third parties, internet or network failures, external data sources or force majeure.
25.3 The customer shall promptly report apparent defects with a reproducible description and give dolani a reasonable opportunity to investigate and remedy them. To the extent permitted by law, remediation or replacement is the primary remedy.
26. Customer Indemnity
26.1 The customer shall indemnify and hold harmless dolani, its affiliates, officers, employees and service providers from third-party claims arising out of or in connection with Customer Materials, missing lawful bases, breach of notice duties, unlawful recruiting or employment decisions, discriminatory selection practices, unlawful AI use, impermissible processing of communications, infringement of employee or co-determination rights, infringement of third-party rights, or a culpable breach of these Terms.
26.2 The indemnity includes reasonable court, legal, expert, defence and settlement costs and amounts finally awarded or agreed with the customer’s consent.
26.3 Dolani shall reasonably inform the customer of corresponding claims and may take urgent protective measures.
27. Liability of dolani
27.1 To the extent permitted by law, all contractual and non-contractual liability of dolani and its officers, employees, representatives, subcontractors and auxiliary persons is excluded. This applies in particular to ordinary and moderate negligence and, where permitted, acts and omissions of auxiliary persons.
27.2 The exclusion does not apply to intent, gross negligence, death or personal injury, fraudulently concealed defects, guarantees expressly assumed in writing, or where liability cannot be excluded or limited under mandatory law.
27.3 Where a complete exclusion is invalid in a particular case, dolani is liable for ordinary negligence only for breach of a material contractual obligation and only for the direct loss typically foreseeable when the agreement was entered into.
27.4 To the extent permitted by law, dolani is not liable for indirect, incidental, special or consequential loss, including lost profit or revenue, lost business opportunities, loss of a mandate, failure to fill or mis-hiring for a position, reputation or goodwill damage, business interruption, replacement procurement, loss or restoration of data, or third-party claims against the customer.
27.5 In particular, dolani is not liable to the extent losses result from Customer Materials, incorrect customer information, insufficient human review, AI or matching outputs, recruiting or employment decisions of the customer, third-party services, external data sources, customer systems, misconfiguration, non-contractual use, cyberattacks despite reasonable safeguards or force majeure.
27.6 Where liability exists, dolani’s total aggregate liability arising out of or in connection with an Individual Agreement is limited to the lower of (a) the net fees actually paid by the customer for the directly affected service during the six months preceding the first event giving rise to liability, or (b) CHF 25,000.
27.7 For free, beta, preview, pilot or test services, the aggregate cap is CHF 1,000.
27.8 Multiple connected claims, events, breaches or injured parties do not increase the cap. The customer shall take reasonable measures to avoid and mitigate loss.
28. Force Majeure
Neither party is liable for delay or non-performance to the extent caused by events beyond its reasonable control, including natural events, war, terrorism, civil unrest, epidemics, labour disputes, energy or telecommunications failures, significant cyberattacks, failures of cloud or infrastructure providers, governmental measures, sanctions, export restrictions or disruption of global supply chains.
29. Term, Termination and Data Export
29.1 Term, renewal and termination rights are governed by the Individual Agreement. These Terms do not create a separate ordinary termination right.
29.2 Upon termination, the customer’s right to use RayCruit ends. The customer is responsible for performing or timely requesting required data exports before termination.
29.3 Customer data is deleted or anonymised after termination in accordance with the DPA, agreed deletion rules and statutory retention obligations. Protected backup copies may remain until overwritten under normal cycles.
29.4 Provisions on payment, use restrictions, intellectual property, confidentiality, indemnity, liability and governing law survive where their nature requires.
30. Fees, Payment and Taxes
30.1 Prices, billing arrangements and payment terms are set out in the Individual Agreement. Unless agreed otherwise, prices are net of applicable taxes.
30.2 In case of material payment default, dolani may suspend services after reasonable notice and subject to mandatory law. Accrued payment obligations remain unaffected.
30.3 Paid or due fees are generally non-refundable upon termination unless the Individual Agreement or mandatory law provides otherwise.
31. Assignment and Subcontractors
31.1 The customer may not transfer or assign rights or obligations under the Individual Agreement without dolani’s prior written consent.
31.2 Dolani may transfer rights and obligations to an affiliate or in connection with a reorganisation, financing, sale of business assets or legal succession, provided the customer’s legitimate interests are not materially prejudiced.
31.3 Dolani may use qualified subcontractors and remains responsible to the customer for the contractually owed performance unless these Terms or mandatory law provide otherwise.
32. Sanctions and Export Control
The customer must not use RayCruit contrary to applicable sanctions, embargo or export-control laws. Dolani may suspend services or terminate contractual relationships where required to comply with legal or governmental requirements.
33. Notices and Form
33.1 Legally relevant notices shall be sent to the contacts identified in the Individual Agreement or most recently notified. Electronic notices and electronic signatures are sufficient unless mandatory law or the Individual Agreement requires a stricter form.
33.2 There are no oral side agreements. Individually negotiated agreements remain unaffected.
34. Changes to these Terms
Dolani may amend these Terms at any time for future contracts. Amendments to existing contractual relationships apply only to the extent permitted by the Individual Agreement or validly agreed by the parties.
35. General Provisions, Governing Law and Jurisdiction
35.1 The parties are independent contractors. The agreement does not create a partnership, joint venture, employment, fiduciary or agency relationship.
35.2 If any provision is invalid, unenforceable or incomplete, the remaining provisions remain effective. The invalid provision shall apply to the fullest extent legally permissible or be replaced by a valid provision that most closely reflects its economic purpose.
35.3 The Individual Agreement, validly incorporated schedules, DPA and these Terms constitute the entire agreement concerning their subject matter.
35.4 All contractual and non-contractual legal relationships between dolani and the customer are governed exclusively by the substantive laws of Switzerland, excluding its conflict-of-law rules and the CISG.
35.5 The exclusive place of jurisdiction is Zurich, Switzerland. Dolani remains entitled also to bring proceedings against the customer at its registered office or any other legally permissible venue. Mandatory statutory venues remain unaffected.